Privacy Policy — Pilot Plumbing Heating & Cooling

1. Introduction

Pilot Plumbing Heating & Cooling ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request a quote, or otherwise interact with us.

2. Information We Collect

Contact information you submit: name, phone number, email address, service address.
Service details you provide about your home, system, or project.
Marketing attribution data such as the page you arrived on, referring URL, and UTM/click identifiers (e.g., fbclid, gclid) to help us understand which ads and campaigns are working.
Basic technical data (IP address, browser type, device type) collected automatically through cookies and analytics.

3. How We Use Your Information

To respond to your quote request and schedule service.
To contact you by phone, text (SMS), or email about your inquiry or job.
To send appointment reminders, follow-ups, and service-related updates.
To improve our website, marketing, and customer experience.
To comply with legal obligations.

4. SMS / Text Messaging

When you submit a form on our website and provide your phone number, you consent to receive SMS text messages from Pilot Plumbing Heating & Cooling related to your inquiry, scheduling, appointment reminders, follow-ups, and occasional promotional offers.

Message frequency varies based on your interaction with us.
Message and data rates may apply, depending on your mobile carrier and plan.
You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. You can reply HELP for assistance, or contact us at (833) 773-9171 or info@pilotplumbingnh.com.
Your phone number and SMS consent information are never sold, rented, or shared with third parties or affiliates for their marketing purposes. Mobile information is only shared with service providers that help us deliver and operate our messaging (such as our CRM and SMS delivery provider), and only for that purpose.

5. How We Share Information

We share personal information only as needed to operate our business:

With trusted service providers (CRM, hosting, analytics, SMS/email delivery, advertising measurement) under agreements that limit their use of your data to providing services to us.
When required by law, subpoena, or to protect our legal rights.
In connection with a business transfer (e.g., merger or acquisition).

We do not sell your personal information, and we do not share phone numbers or SMS opt-in data with third parties for their own marketing.

6. Data Retention & Security

We retain customer and lead information for as long as needed to provide service, comply with legal obligations, and maintain business records. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission over the internet is 100% secure.

7. Your Choices

You may request access to, correction of, or deletion of your personal information.
You may opt out of marketing emails by using the unsubscribe link or contacting us.
You may opt out of SMS messages by replying STOP.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

10. Contact Us

Pilot Plumbing Heating & Cooling
Phone: (833) 773-9171
Email: info@pilotplumbingnh.com